Terms of Use & Terms of Business

These terms apply to the website clearops.co.uk (the "Site"), operated by [LEGAL NAME, e.g. ClearOps Ltd] ("ClearOps", "we", "us", "our") [a sole trader based in the United Kingdom / a company registered in England and Wales, company number [COMPANIES HOUSE NUMBER]], registered/business address [REGISTERED OR BUSINESS ADDRESS]. By using the Site you agree to Part A below. Part B is a summary of how we work with clients and applies once you engage us.

1. Using the Site

You may use the Site for lawful purposes and to learn about and enquire about our services. The Site is provided for general information. If you do not agree to these terms, please do not use the Site.

2. Acceptable use

You agree not to:

• use the Site in any way that breaks any applicable law or regulation;
• attempt to gain unauthorised access to the Site, its servers, or connected systems;
• introduce malware, viruses, or other harmful code;
• scrape, harvest, or systematically extract data from the Site without our written consent;
• use the Site to send spam or unsolicited communications;
• copy, reproduce, or republish our content except as permitted below;
• misuse any contact, booking, or form facility (e.g. submitting false information).

We may suspend or restrict access if we reasonably believe you have breached these terms.

3. Intellectual property

All content on the Site — including text, graphics, the ClearOps name and wordmark, logos, layout, and downloadable materials such as checklists and guides — is owned by or licensed to ClearOps and is protected by intellectual property law.

You may view, download, and print content from the Site for your own internal or personal reference only. You must not reproduce, distribute, sell, or commercially exploit any content without our prior written permission. Our trade marks and brand assets may not be used without consent. Lead magnets and free resources are provided for your own use; they remain our intellectual property.

4. No professional advice / no reliance

Content on the Site (including blog posts, checklists, and self-assessments) is general information, not professional advice. It does not take account of your specific circumstances. You should not rely on it as a substitute for tailored professional advice. Any reliance is at your own risk. Specific advice is only given under a signed engagement.

5. AI-assisted content

Some Site content and resources may be produced with the assistance of AI tools. While we review our content, AI-assisted material may contain errors or omissions and is provided "as is" for general information only.

6. Links to other sites

The Site may link to third-party websites. We do not control and are not responsible for their content, accuracy, or privacy practices. Links do not imply endorsement.

7. Availability and changes

We aim to keep the Site available but do not guarantee it will be uninterrupted, error-free, or secure. We may change, suspend, or withdraw all or part of the Site at any time without notice. We may also update these terms; the current version is always the one on this page.

8. Disclaimer of warranties

The Site and its content are provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, conditions, and representations (express or implied) relating to the Site, including as to accuracy, completeness, fitness for a particular purpose, and non-infringement.

9. Limitation of liability (Site)

To the fullest extent permitted by law, ClearOps will not be liable for any loss or damage arising from your use of (or inability to use) the Site, including indirect or consequential loss, loss of profit, business, data, or goodwill.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. How engagements are formed

Our services (audits, automation sprints, system builds, and care plans) are delivered under a written proposal or Statement of Work (SOW) that sets out the scope, deliverables, timeline, and price. A binding engagement is formed when you accept the SOW in writing (including by email) or pay the first invoice. Where there is any conflict, the signed SOW/MSA prevails over these summary terms.

11. Fees, invoicing and payment

• Our work is fixed-price, fixed-scope unless the SOW states otherwise.
• Unless agreed otherwise, an upfront deposit (typically [50]%) is payable before work begins, with the balance on delivery or per the SOW's milestones.
• Invoices are payable within [14] days. We may charge interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
• Prices exclude VAT [if/where applicable]. Third-party costs (e.g. software subscriptions, API usage) are your responsibility unless the SOW includes them.
• Payments are processed via Stripe or by bank transfer.

12. Scope changes

Anything outside the agreed scope is handled by a written change request and may affect the price and timeline. We will not start additional work until the change is agreed.

13. Your responsibilities

To deliver on time we rely on you to provide timely access, information, approvals, and a named point of contact, and to ensure you have the right to grant us access to your systems and data. Delays caused by missing inputs may affect the timeline and cost.

14. Intellectual property in deliverables

On full payment, you receive a licence to use the deliverables we build for your internal business operations. We retain ownership of our pre-existing tools, methods, templates, and know-how ("Background IP"), and may reuse general skills and experience gained. Open-source and third-party components remain subject to their own licences. Specific IP-ownership terms are set out in the SOW/MSA.

15. Data protection

Where we process personal data on your behalf as part of an engagement, we act as your data processor under a Data Processing Agreement (DPA), and you act as the controller. Our handling of data you submit through the Site is described in our Privacy Policy.

16. Confidentiality

Each party will keep the other's confidential information secure and use it only to deliver the engagement, except where disclosure is required by law. This obligation survives the end of the engagement.

17. AI tools in delivery

We may use third-party AI tools to help deliver our work. We aim to minimise the personal and confidential data sent to such tools and prefer providers that do not train on our inputs under their business terms. Automated outputs that affect your customers keep a human in the loop. See our Privacy Policy for more.

18. Warranties and limitation of liability (services)

We will provide our services with reasonable care and skill. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you for that engagement (or [the fees paid in the 12 months before the claim], whichever the SOW specifies). We are not liable for indirect or consequential loss, loss of profit, business, data, or goodwill. Nothing limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud).

19. Termination

Either party may end an engagement on written notice as set out in the SOW (or, if silent, on [30] days' notice). On termination you pay for work done and committed costs up to that point. Sections on IP, confidentiality, data protection, and liability survive termination.

20. Governing law and jurisdiction

These terms (Parts A and B), and any dispute arising from them or from your use of the Site or our services, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

21. Contact

Questions about these terms? Email naz@clearops.co.uk.