ClearOps for ecommerce & retail
Scale orders without scaling chaos: a bespoke system for ecommerce and retail
As order volume grows, so does the back-office mess: customer queries, returns, stock mismatches and reconciling payouts across channels. We build systems that absorb that load without you hiring an army. The repetitive 'where's my order' queries and reconciliation are handled for you, so your team focuses on growth.
Where the time goes in ecommerce & retail
- A flood of 'where's my order' and 'how do I return this' tickets repeating all day
- Processing returns and refunds by hand across Shopify, Amazon and eBay
- Stock counts drifting out of sync between the website, marketplaces and the warehouse
- Reconciling payouts and fees from Stripe, PayPal, Amazon and Klarna against orders
- Manually flagging and reviewing potentially fraudulent or high-risk orders
- Re-keying orders and tracking between the store, 3PL and accounts
What your system does for you
Customer service that handles the repeats
AI answers order-status, returns and product questions instantly using your real data and tone, escalating only the genuinely tricky cases to a human.
Returns and refunds flow
Automate the returns journey end to end, from request to label to refund, with rules that keep you in control and the customer informed at each step.
Stock reconciliation
Keep inventory aligned across your website, marketplaces and warehouse, flagging mismatches and low stock before you oversell.
Payout reconciliation
Match payouts and fees from each sales channel back to orders automatically, so your accounts are clean and you can see true margin per channel.
The systems we connect
How we work with you
Most firms don't want another big software project to manage, so we don't sell you one. We start with a quick Ops & AI Audit, then put you on the ClearOps Plan, one simple monthly plan where we build, run and keep improving your bespoke system for you. You rent the working outcome and we keep the lights on. Big-firm consultancy at a small-business price.
No per-feature stacking. Adding to your system doesn't add fees. Small additions are covered by your plan's monthly capacity, and you only step up a tier when you genuinely outgrow it (Lite, then Core, then Partner). The more your system does, the better the value gets.
Prefer to own the build outright? We do the occasional one-off Own-it Build (from £6,000), but for most firms a Plan is cheaper to start, faster to value and someone else's problem to keep running.
See what admin is costing your ecommerce & retail firm
Book a free 20-minute Ops Teardown, or start with a £1,200 Ops & AI Audit. Then we build it and run it for you on a ClearOps Plan from £450/mo. Use the calculator first to see the prize.
Questions
Won't AI customer service annoy my buyers?
Only if it's done badly. We train it on your actual policies and tone, hand off cleanly to a human when needed, and you set the boundaries. Done right, customers get instant answers instead of waiting hours.
We sell on Shopify and Amazon. Can you handle both?
Yes, multichannel is where the biggest wins are. We pull your channels into one workflow so stock, orders and reconciliation stay aligned instead of living in separate silos.
How do you handle refund and fraud risk?
Refund and high-risk actions run on rules you define, with human approval where it matters. The automation does the legwork and the checks; you keep control of the decisions that carry money risk.